- Step 1: Enter Safe Mode
Do this by turning your computer off and on again. Then, as soon as you see anything on the screen, hit F8 button repeatedly. This brings up the Advanced Boot Options menu. From there, choose Safe Mode with Networking and press Enter. For now, keep your PC disconnected from the Internet.
- Step 2: Delete Temporary Files
While you're in Safe Mode, you should delete your Temporary Files using the Disk Cleanup tool:
- Go to the Start menu
- All Programs
- Accessories
- System Tools
- Disk Cleanup
- Scroll through the Files To Delete list, and choose Temporary Files
Deleting these files might speed up the virus scanning you’re about to do and could even get rid of a virus if it was programmed to start when your computer boots up.
- Step 3: Download a Virus Scanner
There are two types of scanners that can detect and delete computer viruses and malware: real-time and on-demand:
- A real-time scanner, scans for viruses in the background while you’re using your computer.
- An on-demand operating system scanner, needs to be run manually each time you want to scan.
Using both types of scanner might be necessary to remove the virus. So if you don’t have a virus scanner installed, this is the time to reconnect to the internet and download it.
Step 4: Run a Virus Scan Run the on-demand scanner first, then your real-time scanner. One of them should be able to identify the virus and remove it. But running both scanners increases your odds of success.
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